c7777 Privacy Policy – Your Data, Protected

1. Overview

c7777 ("the Platform", "we", "us") is committed to protecting the privacy and personal information of all registered players. This Privacy Policy describes the types of data we collect, the purposes for which it is used, how it is stored and secured, and the rights available to you as a user of the platform.

We only collect information that is necessary to operate your account, process transactions in PKR, verify your identity and provide a safe gaming environment. We do not collect data for advertising profiling, and we do not sell your personal data to any third party.

This policy applies to all interactions with c7777 — whether you are registering for the first time, making a deposit via JazzCash or Easypaisa, placing a bet on a cricket match, or contacting our support team. Wherever data is involved, this policy governs how it is handled.

2. Data We Collect

We collect personal data from you at different points during your use of the platform. Below is a breakdown of what we collect and when:

During Registration

• Full name as it appears on your national identity documents
• Date of birth (to verify you are 18 or above)
• Mobile number (used for account verification and communications)
• Email address
• Username and encrypted password

During Account Verification

• Copy of your CNIC (Computerised National Identity Card) or other government-issued ID
• Proof of payment method — for example, a screenshot of your JazzCash or Easypaisa account to confirm ownership
• Any additional documents requested during an account review

During Platform Use

• Device type, operating system and browser information
• IP address and approximate location (city/region level)
• Transaction history — deposits, withdrawals, bet slips and game activity
• Customer support conversations and ticket history
• Session timestamps and navigation data within the platform

3. How We Use Your Data

The data c7777 collects is used strictly for the purposes of running your account and delivering a safe, functional platform experience. We do not use your personal information for third-party advertising or profiling.

• Account management: Creating and maintaining your player account, processing logins, and keeping your profile up to date.
• Transaction processing: Handling your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards.
• Identity verification: Confirming that you are who you say you are, and that you meet the minimum age requirement of 18.
• Customer support: Responding to your queries, resolving disputes, and keeping records of conversations for quality and accountability purposes.
• Fraud prevention and security: Detecting unusual login patterns, identifying duplicate accounts, and protecting against misuse of the platform.
• Platform improvement: Understanding how players navigate the site and app so we can fix issues and improve the overall experience.
• Responsible gaming: Monitoring activity patterns that may indicate a player needs support, and making our self-management tools available at the right time.
• Communications: Sending you account-related notifications, deposit confirmations, withdrawal updates and — where you have opted in — promotional messages about bonuses and offers.

We process your data because it is necessary to deliver the services you have signed up for. You can withdraw consent for marketing communications at any time by contacting support or updating your notification preferences in account settings.

4. Payment Information

When you make a deposit or withdrawal through c7777, you interact with payment systems including JazzCash, Easypaisa, Raast, bank transfer and debit or credit cards. All transactions are processed in PKR.

Payment data — such as your mobile wallet number or bank account details — is used solely to execute the transaction you have requested. This information is transmitted via encrypted connections and is not stored in our systems in a form that could be used independently of your account.

c7777 does not store full card numbers or mobile wallet PINs. Where payment processor systems require a reference to link a transaction to your account, only a tokenised or masked version of that reference is retained on our side.

5. Sharing Your Data

c7777 does not sell, rent or trade your personal information to any external company. There are, however, limited circumstances in which your data may be shared with trusted third parties in order to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast and banking networks receive the minimum information required to process your PKR transaction. These providers operate under their own privacy obligations.
• Identity verification services: Where a third-party tool is used to confirm your identity or cross-reference your CNIC details, only the data needed for that check is shared.
• Platform technology providers: Hosting infrastructure, customer support software and analytics tools used internally may process data on our behalf under strict data processing agreements.
• Legal obligations: If we are required by applicable law or a valid legal process to disclose your information, we will do so to the extent legally required. We will notify you where permitted by law.

No data is shared for third-party advertising purposes. We do not provide your contact details, gaming history or payment information to marketing networks or data brokers.

6. Cookies

c7777 uses cookies — small text files stored on your device — to keep the platform running smoothly and to maintain your session while you are logged in. We use the following categories of cookies:

We do not use advertising or tracking cookies. No data collected via cookies on c7777 is shared with external advertising networks. You can manage or clear cookies at any time through your browser settings. Note that disabling essential cookies will affect platform functionality and may prevent you from staying logged in.

7. Data Security

Protecting your personal information is a core responsibility at c7777. We implement a range of technical and organisational measures to keep your data secure:

• All data in transit between your browser or app and our servers is encrypted using SSL/TLS.
• Passwords are stored using one-way cryptographic hashing — we never store your password in plain text and no team member can read it.
• Access to personal data within c7777's systems is restricted to staff who require it for their role, and all internal access is logged.
• Payment reference data is tokenised and masked — we retain only what is needed to link a transaction to your account.
• Our platform undergoes regular internal security reviews to identify and address potential vulnerabilities.

While we take every reasonable measure to protect your data, no internet-based system can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to mitigate any impact.

8. Data Retention

c7777 retains your personal data for as long as your account is active and for a reasonable period after account closure, to meet operational and security obligations. Specifically:

• Account profile data is retained for the lifetime of your account and for up to 5 years after closure.
• Transaction records — deposits, withdrawals and bet history — are retained for up to 7 years to support dispute resolution and audit requirements.
• Identity verification documents are retained for the period required to fulfil verification obligations, then securely deleted.
• Support ticket records are retained for up to 3 years after the ticket is closed.
• Session and device logs are retained for up to 12 months for fraud prevention purposes.

After the relevant retention period expires, your personal data is deleted or anonymised so that it can no longer be linked back to you. Anonymised, aggregated data may be retained indefinitely for internal analytics purposes.

9. Your Rights

As a registered player on c7777, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat.

All data rights requests are handled by our support team via live chat. We aim to acknowledge your request within 48 hours and resolve it within 30 days. In complex cases, this window may extend, but we will keep you informed throughout the process.

10. Minors

c7777 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on the platform requires confirmation of age, and identity verification may be requested at any time to enforce this requirement.

If we become aware that a person under 18 has registered an account, that account will be closed immediately, all funds will be returned to the payment source where possible, and any collected data will be deleted in accordance with our retention policy.

If you are a parent or guardian and believe a minor has registered on c7777, please contact our support team via live chat immediately with details so we can take action without delay.

11. Policy Updates

c7777 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or obligations that apply to the platform. When changes are made, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that affect how your personal data is used, we will notify registered players by email or via an in-platform notification before the changes take effect. Continued use of the platform after a policy update constitutes your acceptance of the revised terms.

We recommend checking this page periodically. If you have questions about any specific change, contact our support team for a clear explanation.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or need to raise a concern about how your information has been handled, please get in touch with the c7777 support team.

You also have the right to raise a complaint regarding our data handling practices directly with the relevant authority if you believe your concerns have not been adequately addressed.

For account-related data requests specifically — such as accessing your data, correcting information or requesting account closure — live chat support is the most direct route and typically results in the fastest resolution.